Shipping
Shipping is only available within the USA. All designs and products are handmade in the USA. All printed products will ship after 2-3 business days of production time, and depending on location, will arrive within 5 business days after being shipped. Expect a total time of 8-10 business days (production time and shipping) to receive your product. You can choose a quicker shipping time during checkout of 3 business days at an additional cost. This will allow you to receive your product within 5-6 business days (production time and shipping). We offer free shipping on all orders over $65.
Returns
If you have an issue with your order, please contact us at 1.856.767.3134 or email us at sales@everbedesigns.com.
Prints
everBe Designs has a limited guarantee on all products because they are each custom created. We can only accept returns due to an error in production or if the item is damaged during shipping. If either of these issues occur, please contact us within 2 weeks of receiving your product for a production error or 3 days for a documented shipping issue and we will send you a replacement at no additional cost to you.
If your reason for return falls outside of these guidelines, we apologize, but because your product is custom created, we will not be able to replace the product or provide a refund.
Jewelry
We offer a one-time free money back return or exchange on unworn pieces with original packaging (bags, cards, etc.) within 18 days of the date of shipment, no questions asked. See Return Process below.
For the one-time free return or exchange the customer is responsible for packing the product so it does not get damaged, sending back all original packaging, and for paying return shipping costs.
Exchanges must be for the same product.
Money back returns or exchanges are not available after the 18 day period.
Please allow up to 2 weeks after your order has been returned and received for returns and exchanges to be processed. Processing time may be longer during sales or during a holiday.
Warranty
We stand by our work and want you to be totally satisfied with your purchase. We do offer a 30-day warranty that covers a broken chain, faulty clasp, jump ring or broken stud.
Only under warranty we will reimburse your return shipping costs and pay for the product to be shipped back to you.
Return Process
To return, exchange or replace your item under warranty you need to fill out the below form an obtain a Return Authorization Number on order for us to accept your return. If we receive your item without a number we may not be able to fulfill your request.